November Virtual Showcase

Conversational is the new Digital: Leading brands connect with Conversational CX

Join us in our virtual showcase to learn about how innovative brands are creating first-of-their-kind conversational experiences.

Thursday, November 11

A red-headed woman in an orange sweater smiling as she texts on her phone; an abstract conversation is overlayed showing a proactive text from a retailer

The next era of CX is conversational

The consumer landscape has undergone a second wave of digital transformation. Now, consumers have access to their entire commerce ecosystem in the palm of their hand – from their health insurance, to their utilities providers, to their favorite stores, to their local wine shop. But rapid digitization runs the risk of creating cold, impersonal experiences that place scale and efficiency over customer experience. Enter Conversational AI. With AI-powered messaging, the entire customer experience takes place in the form of a two-way conversation.  It enables brands to connect with millions how they would connect with one — all in trusted, intuitive channels that customers love. 


Illustration of a woman in an orange sweater in a video call frame

What's in it for you

Introducing our speaker lineup...

Simon Perrin
Simon Perrin
Chris Huggins
Chris Huggins
Robin Bache
Robin Bache
Becky Masters
Becky Masters

Agenda

Day 1

11:00am EST, Keynote: State of the industry

More information coming soon!

11:30am EST, Virgin Media UK: Balancing efficiency and CX with an automation-first program

Virgin Media is a leader in telco customer experience. Not only have they embraced messaging and conversational AI to bring a convenient, helpful experience to their customers, they have also embraced an automation-first strategy to support their customers in these familiar channels. But automation-first does not mean customer-second. A thoughtful, empathetic automation and conversational design strategy leaves customers feeling supported from sales to care to sales again – all while creating massive efficiencies for Virgin Media. 

Day 2

12:15pm EST, Delta Dental: Serving up smiles with AI-powered, Conversational experiences

Delta Dental is the leading dental insurance provider in the US, serving more than 80 million Americans across the US and Puerto Rico through their network of local Delta Dental companies. Amid a vast increase of digital adoption and a shift in demand for convenient, helpful brand experiences, Delta Dental wanted to be more than the leading provider; they wanted to be a world leader in customer experience. To accomplish this, they turned to LivePerson to build AI-powered Conversational Experiences that benefit both their provider network and insured individuals. 


Day 3
Day 4
Day 5
Day 1
Day 2
Day 3
Day 4
Day 5

11:00am EST, Keynote: State of the industry

More information coming soon!

11:30am EST, Virgin Media UK: Balancing efficiency and CX with an automation-first program

Virgin Media is a leader in telco customer experience. Not only have they embraced messaging and conversational AI to bring a convenient, helpful experience to their customers, they have also embraced an automation-first strategy to support their customers in these familiar channels. But automation-first does not mean customer-second. A thoughtful, empathetic automation and conversational design strategy leaves customers feeling supported from sales to care to sales again – all while creating massive efficiencies for Virgin Media. 

12:15pm EST, Delta Dental: Serving up smiles with AI-powered, Conversational experiences

Delta Dental is the leading dental insurance provider in the US, serving more than 80 million Americans across the US and Puerto Rico through their network of local Delta Dental companies. Amid a vast increase of digital adoption and a shift in demand for convenient, helpful brand experiences, Delta Dental wanted to be more than the leading provider; they wanted to be a world leader in customer experience. To accomplish this, they turned to LivePerson to build AI-powered Conversational Experiences that benefit both their provider network and insured individuals. 


Monday, April 12
Tuesday, April 13
Wednesday, April 14
Thursday, April 15
Friday, April 16

Request to attend