EMEA Virtual Showcase

All roads lead to the customer: celebrating human experiences and AI

Conversational AI brings brands closer to their customers, driving personalised 1:1 connections at the scale of the modern business.

Tuesday 14th December

A red-headed woman in an orange sweater smiling as she texts on her phone; an abstract conversation is overlayed showing a proactive text from a retailer

Join LivePerson celebrate the journeys taken by some of its most customer centric partners.

The last two years have taught us more than ever that to why they embarked on their conversational journeys, how they created new opportunities for their people, and how they are closer to their customers than ever before thanks to messaging and automation.

The last 18 months have been a whirlwind of digital transformation, acceleration, and innovation. By 2022 the global spend on CX technology is estimated to reach $641 billion, according to figures from the IDC. Businesses across all sectors have taken steps towards connecting with consumers through the use of messaging and automation. And it’s clear why.

As experience loyalty replaces brand loyalty, meeting your customers in the moments that matter is more vital than ever. Transactions must become conversations. Those conversations must extend over the whole course of the customer lifecycle to provide a seamless and personalised experience. Join LivePerson to celebrate the journeys taken by some of its most customer centric partners, how they created new opportunities for their people, and how they are closer to their customers than ever before thanks to messaging and automation.

We’ll be joined by Oliver Fordham, Senior Product Owner - Messaging, Chat and BOT to share insights into Nationwide’s journey. 

The building society’s commitment to putting members first has never been stronger. As consumer expectations started to shift years ago, the team looked at digital alternatives that were close to their core beliefs. For the last three years, they’ve built a full scale offering giving members the choice of how to connect. Oliver will outline, how they navigated internal and external stakeholders, automation, data privacy and security challenges to meet members where they are. 

Illustration of a woman in an orange sweater in a video call frame

What's in it for you

Introducing our speaker lineup...

Jerry Haywood
Jerry Haywood
Oliver Fordham
Oliver Fordham
Nathan Rogers
Nathan Rogers
Melissa Wynn
Melissa Wynn

Day 1

Agenda

15:00 Welcome

15:05 All roads lead to the customer Jerry Haywood, SVP EMEA, LivePerson

15:20 Fireside chat: Oliver Fordham, Senior Product Owner - Messaging, Chat and BOT, Nationwide & Nathan Rogers, AVP, LivePerson

15:40 Q&A with Oliver and Nathan

16:00 The customer lifecycle: human experiences and AI Melissa Wynn, Principal Sales Consultant, LivePerson

16:20 Closing remarks

Day 2
Day 3
Day 4
Day 5
Day 1
Day 2
Day 3
Day 4
Day 5

Agenda

15:00 Welcome

15:05 All roads lead to the customer Jerry Haywood, SVP EMEA, LivePerson

15:20 Fireside chat: Oliver Fordham, Senior Product Owner - Messaging, Chat and BOT, Nationwide & Nathan Rogers, AVP, LivePerson

15:40 Q&A with Oliver and Nathan

16:00 The customer lifecycle: human experiences and AI Melissa Wynn, Principal Sales Consultant, LivePerson

16:20 Closing remarks

Monday, April 12
Tuesday, April 13
Wednesday, April 14
Thursday, April 15
Friday, April 16

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