December Virtual Showcase

A year in review: Celebrating the brands who put customers in control of their experiences

Join us to explore these winning conversational experiences, to gain insight into what’s next for CX, and to get inspiration for how your brand can lead the way in 2022.

Thursday, December 9

A red-headed woman in an orange sweater smiling as she texts on her phone; an abstract conversation is overlayed showing a proactive text from a retailer

Future-proofing your 2022 conversational strategy

The customer-first imperative has never been greater than in 2021. A few brands have stood out from the crowd, pushing their peers into a new generation of customer experience. These brands – from luxury retail, to home improvement, to financial services – have embraced Conversational AI to create experiences that are both highly-personalized and respectful of data. Always on and always on the customers’ time. Brick-and-mortar and virtual.

Illustration of a woman in an orange sweater in a video call frame

What's in it for you

Introducing our speaker lineup...

Nirali Amin
Nirali Amin
Dror Avieli
Dror Avieli
Netta Goldberg
Netta Goldberg
Brandon Fluharty
Brandon Fluharty

Agenda

Day 1

11:00am EST, Spotlight on retail

A top US home retailer has set themselves apart from the crowd, creating a conversational experience that supports customers online, in-store, and on-the-go. By leveraging LivePerson’s Managed Services team, this brand was able to quickly scale 700 new agents, launch 3 new bots containing, and saw 500MM in incremental revenue — all in record time.

11:30am EST, Spotlight on crypto

In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide Conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. Learn how ConsenSys is leveraging industry-leading Conversational experiences to provide immediate, trusted responses and give customers the solutions they need faster than ever.

Day 2

12:15pm EST, Spotlight on healthcare

BellaHealth™ is first-of-its-kind solution in getting employees back to work – and play – safely. Learn how a major US bank rolled this solution out to more than 6000 employees, improving their peace-of-mind through guided, at-home rapid testing with access to live technicians via AI-powered messaging.

Day 3
Day 4
Day 5
Day 1
Day 2
Day 3
Day 4
Day 5

11:00am EST, Spotlight on retail

A top US home retailer has set themselves apart from the crowd, creating a conversational experience that supports customers online, in-store, and on-the-go. By leveraging LivePerson’s Managed Services team, this brand was able to quickly scale 700 new agents, launch 3 new bots containing, and saw 500MM in incremental revenue — all in record time.

11:30am EST, Spotlight on crypto

In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide Conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. Learn how ConsenSys is leveraging industry-leading Conversational experiences to provide immediate, trusted responses and give customers the solutions they need faster than ever.

12:15pm EST, Spotlight on healthcare

BellaHealth™ is first-of-its-kind solution in getting employees back to work – and play – safely. Learn how a major US bank rolled this solution out to more than 6000 employees, improving their peace-of-mind through guided, at-home rapid testing with access to live technicians via AI-powered messaging.

Monday, April 12
Tuesday, April 13
Wednesday, April 14
Thursday, April 15
Friday, April 16

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