A year in review: Celebrating the brands who put customers in control of their experiences
Join us to explore these winning conversational experiences, to gain insight into what’s next for CX, and to get inspiration for how your brand can lead the way in 2022.
Thursday, December 9
Future-proofing your 2022 conversational strategy
The customer-first imperative has never been greater than in 2021. A few brands have stood out from the crowd, pushing their peers into a new generation of customer experience. These brands – from luxury retail, to home improvement, to financial services – have embraced Conversational AI to create experiences that are both highly-personalized and respectful of data. Always on and always on the customers’ time. Brick-and-mortar and virtual.
Introducing our speaker lineup...
Agenda
11:00am EST, Spotlight on retail
A top US home retailer has set themselves apart from the crowd, creating a conversational experience that supports customers online, in-store, and on-the-go. By leveraging LivePerson’s Managed Services team, this brand was able to quickly scale 700 new agents, launch 3 new bots containing, and saw 500MM in incremental revenue — all in record time.
11:30am EST, Spotlight on crypto
In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide Conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. Learn how ConsenSys is leveraging industry-leading Conversational experiences to provide immediate, trusted responses and give customers the solutions they need faster than ever.
12:15pm EST, Spotlight on healthcare
BellaHealth™ is first-of-its-kind solution in getting employees back to work – and play – safely. Learn how a major US bank rolled this solution out to more than 6000 employees, improving their peace-of-mind through guided, at-home rapid testing with access to live technicians via AI-powered messaging.
11:00am EST, Spotlight on retail
A top US home retailer has set themselves apart from the crowd, creating a conversational experience that supports customers online, in-store, and on-the-go. By leveraging LivePerson’s Managed Services team, this brand was able to quickly scale 700 new agents, launch 3 new bots containing, and saw 500MM in incremental revenue — all in record time.
11:30am EST, Spotlight on crypto
In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide Conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. Learn how ConsenSys is leveraging industry-leading Conversational experiences to provide immediate, trusted responses and give customers the solutions they need faster than ever.
12:15pm EST, Spotlight on healthcare
BellaHealth™ is first-of-its-kind solution in getting employees back to work – and play – safely. Learn how a major US bank rolled this solution out to more than 6000 employees, improving their peace-of-mind through guided, at-home rapid testing with access to live technicians via AI-powered messaging.
