Virtual Showcase

APAC Digital Transformation Series: The Future of Conversations

Join like-minded executives across the Asia Pacific region to hear CX and AI subject matter experts discuss the future of conversations.

Tuesday, 21st of September 2021

3:00 - 4:30pm AEST / 1:00 - 2:30pm SGT

A red-headed woman in an orange sweater smiling as she texts on her phone; an abstract conversation is overlayed showing a proactive text from a retailer

Join your APAC peers for a deep dive into the world of CX and AI

During this live Virtual Showcase, participants will have the opportunity to hear from subject matter experts in Customer Experience and Conversational AI, including LivePerson's newly appointed Senior VP, APAC, Ian Kinsella and Forrester’s resident CX expert, Riccardo Pasto.

Illustration of a woman in an orange sweater in a video call frame

Presentations will cover insights, trends and data, and showcase which APAC brands are delivering exceptional customer experiences to increase satisfaction, loyalty and importantly, revenue.

The open discussion will also dive deeper into the digital transformation of customer experience and what the future of conversations between brands and consumers looks like.

You'll hear from our resident expert on ethical AI and how trusted Conversational AI is making lives easier for people and brands everywhere with the help of technology.

What's in it for you

Speaker lineup:

Ian Kinsella
Ian Kinsella
Riccardo Pasto
Riccardo Pasto
Lyndon Summers
Lyndon Summers
Kate Sterling
Kate Sterling
Harm Ellens
Harm Ellens
Cate Hayes
Cate Hayes

Discussion topics

Day 1
3:00pm - Welcome remarks
3:05pm - The Future of Conversations

Ian Kinsella, SVP APAC, LivePerson

Day 2
3:15pm - Humanising Technology to Improve CX

Riccardo Pasto, ANZ Head of CX Research, Forrester

3:40pm - Fireside Chat: The Power of Conversational AI

Lyndon Summers, Product Manager, Open Universities Australia
Cate Hayes, Head of Contact Centres, Medibank
Kate Sterling, VP of Sales, ANZ, LivePerson

4:05pm - Putting Trust in AI

Harm Ellens, Principal Consultant, LivePerson

Day 3
4:20pm - All Speaker Panel & Audience Q&A
Day 4
4.30pm - Closing Remarks
Day 5
Day 1
Day 2
Day 3
Day 4
Day 5
3:00pm - Welcome remarks
3:05pm - The Future of Conversations

Ian Kinsella, SVP APAC, LivePerson

3:15pm - Humanising Technology to Improve CX

Riccardo Pasto, ANZ Head of CX Research, Forrester

3:40pm - Fireside Chat: The Power of Conversational AI

Lyndon Summers, Product Manager, Open Universities Australia
Cate Hayes, Head of Contact Centres, Medibank
Kate Sterling, VP of Sales, ANZ, LivePerson

4:05pm - Putting Trust in AI

Harm Ellens, Principal Consultant, LivePerson

4.30pm - Closing Remarks
Monday, April 12
Tuesday, April 13
Wednesday, April 14
Thursday, April 15
Friday, April 16

Register now

Places are limited, reserve your spot for this virtual showcase.