Virtual Showcase

APAC Digital Transformation Series: Customer Experience in a Disrupted New World

Join executives across the Asia Pacific region to hear brand leaders and subject matter experts discuss Customer Experience in a disrupted new world.

Thursday, 25 November 2021
3:00pm - 4:30pm AEDT / 12:00pm - 1:30pm SGT

A red-headed woman in an orange sweater smiling as she texts on her phone; an abstract conversation is overlayed showing a proactive text from a retailer

Customer Experience as we know it has changed forever.

During this live virtual event, participants will have the opportunity to hear from APAC thought leaders and CX subject matter experts on the disrupted new world.

We embraced accelerated digital transformation over the last two years, now we’ll hear from APAC leaders on their journeys to hear first-hand how they not only survived, but thrived, amidst the pandemic. We'll also dive into predictions, trends and insights in Customer Experience for 2022 and beyond.

Illustration of a woman in an orange sweater in a video call frame

Join an intimate fireside chat with two leading brands - Spark New Zealand and Sky Cable - who will share their CX journeys, and detail how their organisations are digitally transforming their businesses.

Keynote presentations will include an Australian leading telco, Optus, and Deloitte who will take a deep dive into the key findings of the 2021 Global Contact Centre Survey.

We’ll also take a look at innovations in Conversational care and commerce, and how people and technology are driving competitive advantage and business growth in the new world.

What's in it for you

Speaker Lineup:

Sarah Stewart
Sarah Stewart
Arnel “Bon” De Vera
Arnel “Bon” De Vera
Daniel Cooper
Daniel Cooper
Simon Stefanoff
Simon Stefanoff
Ian Kinsella
Ian Kinsella
Kevin Wordon
Kevin Wordon
Clint Alver
Clint Alver

Showcase Agenda

Day 1
Welcome

Event Host

Opening Address

Ian Kinsella, SVP APAC, LivePerson

Day 2
Keynote Presentation | What Digital Transformation Meant to an Australian Top Telco: Optus

Sarah Stewart, Senior Transformation Manager, Optus

Keynote Presentation | From Cost Centre to Experience Hub: The 2021 Global Contact Centre Survey

Simon Stefanoff, Director, Deloitte Digital

Fireside Chat: The CX journeys, successes and learnings of SparkNZ and SkyCable

Daniel Cooper, Head of Digital, Spark New Zealand
Arnel “Bon” De Vera, CIO, SkyCable
Clint Alver, Client Partner - ANZ, LivePerson

Day 3

Staying Competitive in a Disrupted World

Kevin Wordon, Director of Strategy - APAC, LivePerson

Day 4

Audience Q&A with Speaker Panel


Sarah Stewart, Senior Transformation Manager, Optus
Arnel “Bon” De Vera, CIO, SkyCable
Daniel Cooper, Head of Digital, Spark New Zealand
Simon Stefanoff, Director, Deloitte Digital

Day 5
Day 1
Day 2
Day 3
Day 4
Day 5
Welcome

Event Host

Opening Address

Ian Kinsella, SVP APAC, LivePerson

Keynote Presentation | What Digital Transformation Meant to an Australian Top Telco: Optus

Sarah Stewart, Senior Transformation Manager, Optus

Keynote Presentation | From Cost Centre to Experience Hub: The 2021 Global Contact Centre Survey

Simon Stefanoff, Director, Deloitte Digital

Fireside Chat: The CX journeys, successes and learnings of SparkNZ and SkyCable

Daniel Cooper, Head of Digital, Spark New Zealand
Arnel “Bon” De Vera, CIO, SkyCable
Clint Alver, Client Partner - ANZ, LivePerson

Audience Q&A with Speaker Panel


Sarah Stewart, Senior Transformation Manager, Optus
Arnel “Bon” De Vera, CIO, SkyCable
Daniel Cooper, Head of Digital, Spark New Zealand
Simon Stefanoff, Director, Deloitte Digital

Monday, April 12
Tuesday, April 13
Wednesday, April 14
Thursday, April 15
Friday, April 16

Register Now

Places are limited, reserve your spot for this Virtual Showcase.