APAC Digital Transformation Series: Customer Experience in a Disrupted New World
Join executives across the Asia Pacific region to hear brand leaders and subject matter experts discuss Customer Experience in a disrupted new world.
Thursday, 25 November 2021
3:00pm - 4:30pm AEDT / 12:00pm - 1:30pm SGT
Customer Experience as we know it has changed forever.
During this live virtual event, participants will have the opportunity to hear from APAC thought leaders and CX subject matter experts on the disrupted new world.
We embraced accelerated digital transformation over the last two years, now we’ll hear from APAC leaders on their journeys to hear first-hand how they not only survived, but thrived, amidst the pandemic. We'll also dive into predictions, trends and insights in Customer Experience for 2022 and beyond.
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Join an intimate fireside chat with two leading brands - Spark New Zealand and Sky Cable - who will share their CX journeys, and detail how their organisations are digitally transforming their businesses.
Keynote presentations will include an Australian leading telco, Optus, and Deloitte who will take a deep dive into the key findings of the 2021 Global Contact Centre Survey.
We’ll also take a look at innovations in Conversational care and commerce, and how people and technology are driving competitive advantage and business growth in the new world.
Speaker Lineup:
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Showcase Agenda
Welcome
Event Host
Opening Address
Ian Kinsella, SVP APAC, LivePerson
Keynote Presentation | What Digital Transformation Meant to an Australian Top Telco: Optus
Sarah Stewart, Senior Transformation Manager, Optus
Keynote Presentation | From Cost Centre to Experience Hub: The 2021 Global Contact Centre Survey
Simon Stefanoff, Director, Deloitte Digital
Fireside Chat: The CX journeys, successes and learnings of SparkNZ and SkyCable
Daniel Cooper, Head of Digital, Spark New Zealand
Arnel “Bon” De Vera, CIO, SkyCable
Clint Alver, Client Partner - ANZ, LivePerson
Staying Competitive in a Disrupted World
Kevin Wordon, Director of Strategy - APAC, LivePerson
Audience Q&A with Speaker Panel
Sarah Stewart, Senior Transformation Manager, Optus
Arnel “Bon” De Vera, CIO, SkyCable
Daniel Cooper, Head of Digital, Spark New Zealand
Simon Stefanoff, Director, Deloitte Digital
Welcome
Event Host
Opening Address
Ian Kinsella, SVP APAC, LivePerson
Keynote Presentation | What Digital Transformation Meant to an Australian Top Telco: Optus
Sarah Stewart, Senior Transformation Manager, Optus
Keynote Presentation | From Cost Centre to Experience Hub: The 2021 Global Contact Centre Survey
Simon Stefanoff, Director, Deloitte Digital
Fireside Chat: The CX journeys, successes and learnings of SparkNZ and SkyCable
Daniel Cooper, Head of Digital, Spark New Zealand
Arnel “Bon” De Vera, CIO, SkyCable
Clint Alver, Client Partner - ANZ, LivePerson
Audience Q&A with Speaker Panel
Sarah Stewart, Senior Transformation Manager, Optus
Arnel “Bon” De Vera, CIO, SkyCable
Daniel Cooper, Head of Digital, Spark New Zealand
Simon Stefanoff, Director, Deloitte Digital
