LivePerson is hosting an interactive and educational virtual Masterclass session to introduce LivePerson’s Meaningful Automated Conversation Score™ — a method to radically improve the measurement of bot conversations from the consumer’s point of view — and unveil the points of failure in a conversation to enable brands to build a best-in-class bot experience.Request to attend
September 28, 2021
Tuesday, September 28 at 11:00am ET
What to expect:
Masterclasses are collaborative and give attendees the opportunity to get a first-hand look at the new measure and an understanding for why and how they should be utilizing the metric. North American clients will gain a deeper understanding of our technology and how they can drive better outcomes for their business.
To improve the measurement of bot conversations from a customer's point of view, MACS uses a proprietary, machine learning algorithm to identify and score key conversational moments, delivering feedback historically, opening the door to new self-learning loops for automation tuning and management.
So what's the big deal? Existing industry measures for success can lead brands in the wrong direction — not to mention they don’t paint a complete picture of bot success, and often take hundreds of man hours to analyze. MACS addresses the shortcomings of existing approaches by measuring how easy or frictionless the conversation is, from the consumer perspective, and ultimately facilitates transformation to automation-based operations.